Terms and conditions

1. DEFINITIONS

In these Terms and Conditions, the following definitions apply:

• "Casino" means Grosvenor Casino Newcastle;
• "Grosvenor" means Grosvenor Casinos Limited, part of The Rank Group Plc;
• "Customer" or "User" means any person accessing or using the facilities at Grosvenor Casino Newcastle, including online services under the Grosvenor brand;
• "Services" means gaming products and entertainment offered by Grosvenor Casino Newcastle, including but not limited to table games, electronic machines, poker room, and sports viewing facilities.

2. ACCEPTANCE OF TERMS AND CONDITIONS

   By entering or using any part of Grosvenor Casino Newcastle's premises or accessing online services under the Grosvenor brand, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any term or condition, please leave immediately.

3. AGE RESTRICTION

   Only individuals aged 18 years or over are allowed access to Grosvenor Casino Newcastle's premises and online services under the Grosvenor brand. Proof of age may be required upon entry.

4. RESPONSIBLE GAMBLING

   Grosvenor promotes responsible gaming practices in accordance with UKGC guidelines and applicable laws. You agree not to participate in gaming that is detrimental or causes harm to yourself, family members, friends, or any other individual.

5. SELF-EXCLUSION AND EXCLUSION FROM FACILITIES

   You may be excluded from using the facilities at Grosvenor Casino Newcastle by self-exclusion schemes provided by national bodies (e.g. GamStop) and The Rank Group's own programmes for individuals displaying problematic gaming behavior. During such exclusion periods, you will not be able to access the casino premises or online services under the Grosvenor brand.

6. GAMBLING RESPONSIBILITY TOOLS

   Grosvenor Casino Newcastle makes available various responsible gambling tools to assist customers in managing their play, including deposit limits, reality checks, time-outs, and self-exclusion options. Staff are trained to provide assistance with these mechanisms when requested by a customer.

7. GAMING PRODUCTS AND ENTERTAINMENT SERVICES

   The Services provided at Grosvenor Casino Newcastle include table games (including but not limited to Blackjack, Roulette), electronic machines (slot machines), poker room, sports viewing facilities, and online gaming services under the Grosvenor brand subject to applicable UKGC regulations. Please note that success in any of these activities depends on your individual skills and luck.

8. PARTICIPATION IN PROMOTIONS

   Grosvenor Casino Newcastle reserves the right to amend or cancel promotions at its discretion without notice to you. All promotional offers are governed by specific terms, which will be displayed upon each promotion's entry point (e.g., slot machines, online platform). It is your responsibility to familiarize yourself with these conditions prior to participation.

9. PAYMENT TERMS

   Payment methods and fees associated with deposits and withdrawals are set out on our website for the benefit of customers using online services under the Grosvenor brand.

10. GAMING MACHINE TECHNICAL PROBLEMS AND FAIR PLAY ASSURANCE

    Grosvenor Casino Newcastle's digital games undergo regular independent testing by reputable third-party auditors (e.g., eCOGRA) and are subject to strict technical standards to ensure randomness, fairness, and compliance with applicable regulations. Similarly, gaming machines used at the casino premises are certified in accordance with UKGC requirements.

11. CUSTOMER SUPPORT AND RESPONSIBLE GAMBLING CONTACT

    Grosvenor Casino Newcastle offers customer support services through live chat, email, telephone, and on-site assistance at reception, tables, or cash desks during operating hours. Should you wish to discuss responsible gaming issues or require self-exclusion from the casino premises for personal reasons, please contact our dedicated team.

12. SECURITY AND PROTECTION OF INFORMATION

    Grosvenor Casino Newcastle uses encryption technology (e.g., SSL/TLS) to safeguard data and ensures that customer information is stored securely in compliance with applicable UK laws on data protection.

13. INTELLECTUAL PROPERTY RIGHTS

    All intellectual property rights, including but not limited to trademarks, logos, graphics, software, and literature, used by or available through Grosvenor Casino Newcastle are owned exclusively by The Rank Group Plc or its respective license holders.

14. GOVERNING LAW AND JURISDICTION

    These Terms and Conditions shall be governed by English law. You agree that any disputes arising from these Terms will be resolved exclusively in the courts of England and Wales, subject to the jurisdiction's relevant laws.

15. CHANGES TO TERMS AND CONDITIONS

    Grosvenor reserves the right to make modifications or amendments to these Terms at its sole discretion without notice to you. The most recent version of this document is available on our website for your reference.

16. NOTICES

    Any notices, updates or changes made to these terms will be posted on our premises and communicated through online channels. It is your responsibility to regularly check the website and other forms of communication in order not to miss such announcements.

By using the facilities at Grosvenor Casino Newcastle or accessing its services under the Grosvenor brand, you acknowledge that you have read, understood, and agreed to these Terms and Conditions as outlined above.