Responsible gambling

At Grosvenor Casino Newcastle, we understand the importance of responsible gaming and take a proactive approach to ensure that our customers gamble safely and within their means.

Self-Exclusion: Protecting You from Harm

We strongly advise any player who feels they may have a problem with gambling to self-exclude themselves. Self-exclusion allows you to stop playing at Grosvenor Casino Newcastle for a minimum of six months, or until your chosen period has ended. During this time, we will not allow you access to our facilities and online platforms.

To request self-exclusion, please visit the casino reception during opening hours, providing identification as proof of age and address. Alternatively, if you have a Grosvenor account, you can self-exclude online by logging into your account and following the instructions provided.

Time-Outs: Taking a Break from Gaming

If you're concerned about your gaming habits but don't want to completely stop playing, time-outs are available for all players at Grosvenor Casino Newcastle. You can choose to take a short break from our facilities or online platforms, allowing you some space and time away from gaming.

To request a time-out, simply visit the casino reception during opening hours or speak with one of our staff members while visiting the venue. We will ensure your details are logged and implemented accordingly.

Deposit Limits: Setting Your Boundaries

We want to support you in managing your finances responsibly at Grosvenor Casino Newcastle. To prevent excessive losses or debt, please consider setting a deposit limit on your account. This can be done by contacting our customer service team via email or phone during opening hours.

Your chosen deposit limit will restrict the amount you're able to spend gaming with us each session and for set periods of time. We recommend reviewing this regularly to ensure it remains in line with your financial needs.

Reality Checks: Taking a Closer Look at Your Gaming

Grosvenor Casino Newcastle offers reality checks on all electronic devices, including online platforms, mobile apps, and gaming machines within our facilities. This feature provides you with regular reminders of the time spent gaming, deposits made, and losses incurred. We encourage you to use these tools responsibly by:

• Setting reminders
• Monitoring your spending habits
• Adjusting your deposit limits accordingly

Tools for Support: Staying Safe While Gaming

To ensure a safe and enjoyable experience at Grosvenor Casino Newcastle, we've developed an array of tools designed to support responsible gaming practices.

Some key features include:

• Reality Checks: Our in-built reality checks provide regular reminders about your gaming activities.
• Deposit Limits: Set personal deposit limits or have them enforced on your behalf by our staff during gaming sessions.